Ordering, Payments, Canceling & Return Information

Ordering and Payments:  When placing your order with Granny Jane's Attic you have the option of creating an account with my store or just proceeding to checkout without an account.  I leave this choice up to you.  Please see directions below.

When ordering, select your item and click the Add To Cart button.  You can continue to shop or go to the shopping cart checkout.  If you already have an account all you have to do is login.  If you choose go directly to check out you will be asked for your information, click the continue button.  Next your payment information, billing address, payment method (please highlight button for either money order or credit/debit card via PayPal) on the right side of the page.  Also adding any instruction for your order will be put in the Add Comments About Your Order box such as color, size ect, then click continue button.  Confirmation page is where you will review everything to be sure the information is correct than click the confirm order button.  Granny Jane's Attic will not be responsible for incorrect information.  Clicking the confirm button will take you to the PayPal web site.  If you already have a PayPal account you can login to your account.  If you do not have an account please see the left side of the page "Don't Have A PayPal Account" and click continue and follow the PayPal directions.

Please Note:  All information on your credit card or bank card statement for an order will show from Plain Jane Stuff.

New Customer Account Registration:  By creating an account at Granny Jane's Attic you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made.  The next time you come to Granny Jane's Attic you will just put in your e-mail address and password and it will take you to your account.  You can come back at any time to view your order information.  All of your previous order information will always be kept confidential.

Note: Your "Visitors Cart" contents will be merged with your "Members Cart" contents once you have logged on.

Non Registered Customer Orders Go Directly to Checkout:  Proceed to Checkout without creating an account.  You will be asked for your billing and shipping information when checking out.  By choosing the non register option none of your user information will be kept, and you will not be able to review your order status, nor keep track of your previous orders.

Please understand YOU DO NOT need an account with PayPal or Granny Jane's Attic to place an order or make a payment.  When you are transfered to the PayPal web site follow the instructions on the left side of the screen and finish placing your order.

Granny Jane's Attic accepts orders anytime when using the web site.  You are welcome to send mail orders or order by phone/fax during the hours 8 AM to 8 PM (USA ET).  With phone/fax orders you have the option of being invoiced through PayPal or sending a money order for your payment.  Payments by mail must be made with a money order made payable to Jane Snyder.  When placing a fax order or placing a mail order with a money order you must include a phone number.  I will need to contact you to confirm your order prior to placing it with my suppliers.  Orders with a money order as payment will be on hold until your money order clears bank account.  I DO NOT accept checks.

Credit Cards/Bank Debit Cards:  Cards accepted through PayPal are Visa, Master Card, American Express, Discover and Bank Debit Cards.

You DO NOT need an account with PayPal to make a payment.  When placing your order without a PayPal account just follow there instructions on the left side of the screen when you are transfered to the PayPal web site.  Granny Jane's Attic uses PayPal because they are THE LEADER IN SECURE ON LINE PAYMENTS and this is for your protection.

Canceled Orders:  If you change your mind and want to cancel your order, I will make every attempt to cancel your order with the supplier.  Orders are placed immediately unless I feel there is a need to contact the customer.  Should you choose to cancel your order, the process of making the item may have already started or it may have been shipped.  If your order has shipped and you want to cancel, you will be responsible for the amount of your order and all handling/shipping fees along with a restocking fee of 20% when the item is returned.  Once the item is inspected for the Qualification For Returned Merchandise (shown below) you will than be issued a refund as long as the qualifications are approved.  Special request or handmade item canceling may not be possible.  Once the supplier starts the process of making your item the amount of the refund if any will be at the discretion of the supplier.

Canceled Furniture Ordered:  Furniture items are custom made to order.  Cancellation of your order may not be possible.  Should you choose to cancel, it will be at the discretion of the supplier whether your cancellation will be honored.  Should supplier deny your cancellation request the buyer is responsible for full price of the item along with the handling and shipping fee's.

Returns:  Country, Rustic and Primitive items, because of their nature, often show intentional visible imperfections.  This will be part of the natural rustic beauty I offer.  The items can have scratches, distressing, dents, cracks, stains, faded colors, cracks or knots in the wood and rust on some of the tin ware and metalware.  The furniture items may have slight variances in hinges, knobs, and handles due to availability.  Some of Granny Jane's Attic items can not be returned due to the nature of the item.  Colors offered may have differences from one monitor to another monitor due to the operation system being used.

If you have questions please ask before placing your order.  Click here to contact me and I will try to work with you to resolve your concerns.

If you want to return an item you must click here to contact Granny Jane's Attic within forty eight (48) hours of receiving your order.  Do not return your item until you have called/e-mailed Granny Jane's Attic.  You must have the correct address to ship the item back.  Buyer will be responsible for all shipping fees and 20% restock fee on returned items.  It is suggested you insure your package when shipping your return item.

Qualification For Returned Merchandise must be followed:
1.   Return packing and packaging quality must equal that of the original shipping.
2.  Sample, custom made and special request items are not returnable.
3.  Merchandise must bear no markings or be otherwise defaced or damaged.

Returns which do not meet the conditions as described above will be returned to buyer.  Buyer is responsible for all shipping charges plus a 20% restocking fee on non-defective merchandise.  Some items cannot be returned due to the nature of the product.

Damaged Merchandise:  Granny Jane's Attic makes a supreme effort to see that your order is shipped correctly and reaches you safely.  If the merchandise is damaged, make sure you save the original packaging the item was shipped in.

"YOU WILL NEED THE INFORMATION ON THE SHIPPING LABEL."

NOTE:  First:  You need to report it to the carrier immediately and follow their instructions.  Established procedures by USPS, UPS, FedEx or Freight Carrier must be complied with or they may deny your claim.  Second:  You must call/e-mail Granny Jane's Attic to set up refund or replacement procedures.  All information given to you by the carrier will be needed by me.  All this must be done within TWENTY FOUR (24) HOURS OF RECEIPT of your damaged item.  Your claim will be processed on the first business day following your call to Granny Jane's Attic.  There will be no shipping fees or restocking fees on damaged returned items.

Please Note:  See Furniture Handling-Shipping Information for furniture return.

Please click here to contact if you have any questions/concerns on any of the above.

NO REFUND OR REPLACEMENT WILL BE GIVEN SHOULD YOU CHOOSE NOT TO CONTACT ME

*****NO EXCEPTIONS*****